Last updated: 5 October 2026
This policy applies to all classes and plans bought from The HY Yoga, owned and operated by Prachi Malik ("we", "us"), at thehyyoga.com, whether paid through Razorpay (India) or PayPal (international). Please read it before you pay. Your free first trial class is there so you can try a class before buying.
1. Free trial class
Your first trial class is free, so there is nothing to refund. If you can't attend, please tell us at least 2 hours before so we can give the slot to someone else.
2. Plans are one-time payments
Every plan is a single, one-time payment for the period you choose. Nothing renews automatically, so there is no subscription to cancel. When your plan ends, you simply choose whether to renew.
3. Cancelling before your plan starts
You can cancel a plan and get a refund only if both of these are true:
- you ask within 48 hours of payment, and
- you have not yet attended any class or session of that plan.
The refund is the amount you paid, minus the payment gateway charges deducted by Razorpay or PayPal, which are not returned to us.
4. After your plan has started: no refunds
- Once you have attended your first class or session of a plan, or 48 hours have passed since payment, the payment is non-refundable.
- This applies to all plans, including quarterly and half-yearly group plans. There are no partial or pro-rata refunds for unused months, classes or sessions.
- Plans bought with a discount or coupon code (including the First 100, festive and early bird offers) follow the same rule.
- Missed group classes, and private or at-home sessions not used within the plan period, are not refunded or carried forward.
- No refund is given if you are removed from classes for breaking our Terms & Conditions.
5. Medical pause (at our discretion)
If a medical reason stops you from practising, you may ask us to pause your plan. You need to send a doctor's note. If we approve the pause, the remaining part of your plan moves forward by up to 30 days, once per plan. A pause is not a refund, and approval is at our discretion.
6. Rescheduling private and at-home sessions
- You can reschedule for free with at least 12 hours' notice, to another available slot within your plan period.
- Cancellations with less than 12 hours' notice, and no-shows, count as a used session.
- At-home sessions: if our instructor cannot reach you or start the session because of a problem at your end (for example, gate entry not arranged, or no one at home), the session counts as used.
- Group batch classes run at fixed times and cannot be rescheduled.
7. If we cancel a class
If we cancel a class or session, or cannot hold it, we will offer a make-up class or session. If we cannot offer a make-up within 14 days, we will refund the value of that class or session.
8. Payment errors
If you were charged twice, charged the wrong amount, or charged by mistake, we refund the extra amount in full once we have checked it with Razorpay or PayPal.
9. How to ask for a refund
Write to [email protected] or WhatsApp +91 90841 63264. Include your name, your registered phone or email, and the payment ID. We reply within 2 working days.
10. When you get the money
Approved refunds are started within 2 working days and go back to your original payment method. They usually reach you in 5–7 working days, depending on your bank, UPI app or PayPal. International refunds are made in US dollars. We are not responsible for currency conversion differences or charges by your bank.
11. Payment disputes
Please contact us before raising a dispute or chargeback with your bank. Most issues are resolved quickly by email or WhatsApp. If you raise a chargeback for classes you received, we may share your booking and attendance records with the payment provider and suspend your access while it is open.
12. Contact
The HY Yoga, owned and operated by Prachi Malik, Noida, Uttar Pradesh, India.
Email: [email protected] · Phone / WhatsApp: +91 90841 63264